Effective Date: February 18, 2026

At AE Chauffeur, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you book our transport services.

1. Information We Collect
To provide a reliable service, we collect the following:

Contact Details: Name, email address, phone number, and WhatsApp details.

Journey Details: Pickup/drop-off addresses, flight numbers (for tracking), and dates/times.

Payment Information: Processed securely via our payment partners (we do not store full card details on our local servers).

Technical Data: IP address and browser type if you use our website booking form.

2. How We Use Your Information
We use your data strictly for business operations:

To confirm and manage your bookings.

To track flights and ensure timely pickups.

To process payments and issue refunds.

To contact you in the event of delays or "No-Show" scenarios.

To comply with Sefton Council licensing record-keeping requirements.

3. Data Sharing
We do not sell your data. We only share information with:

Drivers: Only the details necessary to complete your journey.

Authorities: If required by law or Sefton Council licensing inspectors.

Debt Recovery: In the event of a "No-Show" where the fare remains unpaid, as per our Terms of Service.

4. Data Retention
We keep booking records for as long as necessary to fulfill our legal and licensing obligations. Typically, basic booking logs are kept for 12 months unless a legal dispute requires longer retention.

5. Your Rights
Under UK GDPR, you have the right to access the data we hold about you, request corrections, or ask for your data to be deleted (subject to our legal record-keeping duties).